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Your Safety & Wellbeing

Cretan Malia Park

WELCOME IN

We are thrilled to welcome you to another wonderful season at Cretan Malia Park!

We have set up rigorous and enhanced cleanliness practices to ensure that you can experience an elevated level of protection, in accordance with World Health Organization measures, the Greek State directive and Design Hotels™ protocols. We have also adopted a number of additional initiatives, for our guests to feel at ease at all times & our employees to have a safe workplace. 

Our commitment to you is clear: to welcome you in a safe sanctuary &  celebrate the ethos of the Greek summer, together!

 

 

 


FLEXIBLE RESERVATION & CANCELLATION POLICIES

As the COVID-19 situation continues to evolve around the world, we would like to assure you that the safety and wellbeing of our guests and employees are our top priority at Cretan Malia Park!

As the current circumstances may affect your travel plans, we have updated our reservation and cancellation policies to provide more flexibility & peace of mind when booking a stay with us.

Flexible Cancellation

For guests with existing or new reservations, we will allow cancellation without penalty up to 7 days prior to arrival.

No deposit

We are not processing any charge at the time of the booking.

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Terms & Conditions

No deposit policy: No deposit is requested at the time of the booking; we hold the right to pre-authorize the credit card at any time.

Specific room packages are excluded from this flexible reservation and cancellation policy. Please refer to individual listing for details.

Blackout dates apply and vary

The above policy is applicable to flexible rates. Special terms & conditions apply for restricted rate plans. Please refer to each rate plan’s terms & conditions.

For reservations made via third parties, including online travel agents, travel professionals or as part of group booking, contact your booking provider or meeting planner for additional information on their policies.

 

 

 

OUR COMMITMENT TO CARE & CLEANLINESS

Cretan Malia Park
  • Company transfer cars & minibuses are thoroughly cleaned before and after each use, carrying only same room guests
  • Doors opened automatically or by staff
  • Implementation of physical distancing across all public areas
  • All luggage disinfected upon arrival

Temperature checks are required at the entrance.

Cretan Malia Park
  • New check in time at 3pm and check out time at 11am
  • Comfortable check-in procedures with safe distances, plexiglass placement at the reception & staff PPE
  • Contactless payments available
  • Disinfection of all equipment such as room keys and POS
  • Sanitizing stations available throughout the resort
  • Visible safety signage
  • Intensive staff training on PPE use, frequent deep sanitation and change of equipment, such as worn masks

Contactless check in available via our mobile app

Cretan Malia Park
The use of the protective face mask is mandatory in ALL indoor & outdoor spaces of the hotel. The same policy applies for off-premises.

  • Intensified frequency of deep-cleaning and added a disinfection procedure of all common areas; public spaces, guest rooms and to back of house areas, with an emphasis on high-contact, hard surfaces areas; such as front desk check-in counters, door handles, restrooms and dining surfaces
  • Rearranged furniture throughout all common areas and back-of-house to allow for increased spacing
  • Enhanced number of sanitizing stations will be available throughout our public areas
  • Airy spaces, with fresh air circulating in all indoor spaces and common areas
  • All A/C units receive an enhanced maintenance and their filters are regularly disinfected
  • Exhaust ventilation systems -24/7 – of restrooms
Cretan Malia Park

SAFETY & SANITATION

  • An enhanced cleaning protocol is implemented by our Housekeeping (who wears the required protective equipment)
  • We use the approved cleaning products from global hygiene expert Diversey™
  • A PPE safety kit-including hand sanitisers and masks- is available in all guest rooms

All A/C units receive an enhanced maintenance  and their filters are disinfected before every arrival

 

IN ROOM EXPERIENCE

  • The frequency of our room housekeeping service is at our guests’ discretion
  • Our guestrooms, bungalows and suites are eliminated of all reusable print material
  • All in-room information, as well as our menus are available via QR codes & our mobile app
  • The mini bar offering will be available upon request for our guests. For our All-inclusive guests, the mini bar offering will be thoroughly sanitized prior their arrival
  • Τhe coffee & tea amenity is available in the room, replaced before every arrival
  • Room service menu is available via our mobile app; orders can be placed by phone
  • Laundry service is available; guests will be required to contact the reception to place their request
Cretan Malia Park
  • The following dining options are available:
    • Mediterraneo (breakfast & dinner)
    • Almyra (lunch& dinner)
    • Mouries (dinner)
    • The Pool Bar & BBQ (lunch)
    • The Lobby Bar
    • The Beach Shack (lunch & drinks)
    • The Crush
    • Room Service
  • We continue to reinforce our internationally recognized methods, including Hazard Analysis Critical Control Points process (HACCP), to manage risk and prevent contamination of food
  • rearranged seating layout has been implemented at all our F&B outlets
  • Frequent disinfection of all high-touch surfaces after each reservation
  • Staff is wearing PPE
  • Guest hand sanitazing stations located at all venues & buffet areas
  • Visible safety signage
  • Digital menus, available via QR codes or our tablets
  • Contactless payment options available
  • Our buffet (breakfast & dinner) is served at Mediterraneo; cold items are available in single portions.  Guests can be self-served, only by wearing gloves. Gloves are available at our restaurants.
  • Cutlery and tableware are replaced upon every service
Cretan Malia Park

The following facilities & services are available at the resort:

  • Private Beach
  • Outdoor Pools
  • The Cute Spa
  • Gym
  • Kids Club
  • The Place
  • Tennis
  • Basketball court
  • Shopping
Cretan Malia Park
  • At The Cute Spa, all therapies are available with a reservation
  • The Gym is available at a limited capacity, by appointment only
  • Fitness, yoga & meditation sessions are available
  • Disinfection of all gym & spa equipment, as well as hard-surface areas, such as the spa reception and lockers, is performed after every use
  • Staff is wearing PPE
  • Guest hand sanitizing stations available
  • Visible safety signage
Cretan Malia Park
  • The Kids club operates only outdoors
  • The space is shaded, and an outdoor fan is placed.
  • All activities are adjusted and all equipment are disinfected after use.
  • No consumption of food or drinks is allowed.
  • We accept a limited capacity of children upon reservation.
  • Staff is wearing PPE
  • Guest hand sanitizing stations available
  • Visible safety signage
Cretan Malia Park

PRIVATE BEACH

  • Our Blue-flag awarded, sandy private beach, stretches approximately 180 meters along the coastline of Malia
  • Safe distance of 4 metres between each set of sunbeds
  • Beach towels are provided by our beach crew. Collection of used towels is performed following strict hygiene protocols
  • Sunbeds are sanitized after every use and will be clearly labelled
  • Our private beach is supervised by a well-trained beach crew
  • Watersports are available; operation as per strict safety & hygiene protocols

OUTDOOR POOLS

  • Our Main Pool and River pool will be operating, following strict safety & hygiene protocols
  • Water quality controls in place
  • Safe distance of 4 metres between each set of sunbeds
  • Visible safety signage
  • Sunbeds are sanitized after every use and will be clearly labelled
  • Our pools are supervised by a well-trained lifeguard
Cretan Malia Park

   Our entertainment continues this year with an enhanced program, including:

  • Cretan Soul Event
  • Wine Tastings
  • Olive Oil Tastings
  • Cooking Lessons
  • Live Music
  • DJ Nights

EXPERT HEALTHCARE MEASURES

  • All employees will have their temperature checked before commencing their shift, as well as suppliers before entering our premises.
  • All employees undergo self tests on a weekly basis
  • Our guests will have their temperature checked upon arrival.
  • Moreover, we have assigned a designated hotel team, who are supervising procedures, receiving an ongoing certified training.
  • Our hygiene and safety plan is certified by TÜV Nord organization (Safe Restart Program).
  • An extensive training for our staff has been completed and certified as well.
  • We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance with World Health Organization measures, the Greek State directive and Design Hotels™ (member of Marriott International) protocols.

What happens if I begin to feel unwell during my stay?

  • If you or your family members feel unwell or experience virus-related symptoms, please contact Reception immediately
  • Our private medical Covid-19 certified expert and our Social Environmental Health Agent are  available 24-hours to aid our guests
  •  An emergency contingency plan is in place
  • A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell to effectively mitigate and eliminate viruses and other contaminants and harmful pathogens in the air and on surfaces, is available at the hotel, in case of a suspicious case.

On-Property COVID-19 Testing

We have enhanced our Health & Safety protocol and as an extension to our commitment to you for a safe and comfortable stay we have established on-property COVID-19 testing, upon arrival or before departure.

Teaming up with local private medical Covid-19 certified expert Cretan Medicare Center, on-property testing options (either rapid antigen or preventive PCR tests) are offered optionally to all guests, at a fee, at the hotel.

  • Preventive PCR test: the price is arranged at 55€/guest
  • Rapid antigen test: the price is arranged at 20€/guest

Special terms

  • All tests are available to children, at the same fee, without age restrictions
  • A 48h booking test appointment is required, during weekdays
  • Test appointments over the weekend are limited and require additional fee

 

All guidelines are subject to change based on Government regulations and restrictions


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