As Greeks, we have philoxenia (hospitality – kindness to a guest) in our DNA. It is time to show this kindness to everyone, guests and associates alike. We will do our part in staying positive, caring and flexible, while preparing our procedures, resorts, teams and experiences for the next day, when it is time for Phāea Resorts to share a truer, more timeless Greece that is worth celebrating!
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Important information for your booking | May 2020 Update
At Cretan Malia Park our absolute priority is the health and safety for our guests and our people. Following
the extension of our seasonal closure by the Greek State, our resort will remain closed, until further notice.
For guests with existing refundable and non-refundable individual reservations, with arrivals up to June 30, 2020,
full changes or cancellation are permitted at no charge. Please communicate with the hotel to receive your voucher
valid for 18 months (until 31st of October 2021), at the end of which deposits, will be returned, if not used.
For guests with existing non-refundable reservations with arrival from July 1, 2020 onward, our guests are welcome
to amend their travel plans as necessary for a stay until October 31st, 2021.
For guests with existing refundable reservations with arrivals from July 1, 2020 onward, full changes or cancellation
are permitted at no charge up to 10 days prior to arrival. In case of change or cancellation, please communicate with the hotel
to receive your voucher valid for 18 months (until 31st of October 2021), at the end of which deposits, will be returned, if not used.
For new reservations with arrivals from July 1, 2020 onward hotel standard deposit and cancellation policy applies:
Refundable Rates: you may cancel your reservation at no charge up to 10 days prior to arrival to avoid 70% of full stay
fee including tax. No Show or early departure fee is full stay including tax.
Non – Refundable Rates: changes and cancellation to your rate are not permitted. Your payment for this rate is non-refundable.
Please note that any modification to existing reservations will be subject to availability and any rate difference.
Given these unique circumstances we continue to monitor the situation and will be keeping this policy under review.
We are extremely proud that Cretan Malia Park,
has received for one more year the iconic Blue Flag,
one of the world’s most recognised voluntary eco-labels
awarded to beaches, marinas, and sustainable
boating tourism operators.
This environmental symbol is one of property’s
many commitments in sustainability, that preserves
Cretan culture and its natural environment.
Read more about our sustainability program here.
We are really proud and honored to receive an Honorable Mention for Cretan Malia Park resort’s Design, in the Greek Hotel of Year Awards!
Proudly local, fully entrenched in its surroundings and the bearer of a finely crafted Greek identity, Cretan Malia Park presents a hideaway in every sense. Enveloped by an idyllic locale that is rooted in an ancient history, the sprawling property is inextricably linked to the island of Crete.
We are extremely proud to be awarded with three prestigious awards of TUI for 2020; TUI Holly, TUI Top Quality and TUI Environmental Award!
The TUI Holly is the highest accolade that can be accorded a TUI Hotel, the premium prize for the 100 most popular TUI hotels worldwide. It stands for everything that makes a TUI holiday perfect: Great attention to detail, superb service and outstanding cuisine.
The TUI Top Quality is besides TUI Holly the prestigious award for TUI’s best hotels. All hotels with this accolade earned the highest ratings in our guest survey and scored at least 8.7 out of 10 possible points. The TUI Top Quality signet highlights the most popular holiday hotels.
The TUI Environmental Champion is awarded to hotels who are particularly committed to the protection of the environment and socially responsible management, as Cretan Malia Park is. Read more about our sustainable practices here.
We are extremely proud to announce that we’ve entered the TripAdvisor Hall of Fame. Having received a Certificate of Excellence every year, for the past six years, for consistently delivering great service and achieving great reviews from our guests, this is the time to extend a heartfelt THANK YOU to all of you for contributing to this amazing recognition!
We’re proud to announce that we’ve once more received the TUI Family Champion 2019 reserved for the very best family hotels and TUI Top Quality 2019, reserved for the very best TUI hotels – the absolute favourites, as declared by our guests.
With our excellent performance in sustainable hotel
management, we’ve convinced both our guests
and the auditors.
The TUI Environmental Champions 2019 award,
received for one more year, is distinguished achievement
in the area of sustainability and shows the commitment
of our team towards driving sustainable tourism forward.
We’re delighted to announce that we’re recommended on HolidayCheck, for having received excellent guest reviews throughout 2019.
A heartfelt thank you to our guests, we could not have achieved this amazing distinction without you!
Crete’s curvy country roads and beautiful scenery make it the perfect place to enjoy bike riding. Visit some of our neighboring landmarks, or simply set off with no fixed destination in mind and enjoy the sunshine and fresh air.
Cretan Malia Park is proud to be a bike-friendly hotel; guests travelling with their own bikes can use our safe bike parking space, and guests travelling without two wheels can take advantage of our bike rental services.
We’re proud to announce that we’ve received for one more year the Travelife Gold Certification, for demonstrating our commitment to sustainability.
Our activities include:
• Protecting the environment
• Respecting and treating our employees fairly
• Respecting the local community, including
its residents and the safeguard of children
• Protecting the local culture, heritage
and wildlife of the destination
• Supporting the local economy and its businesses
Be part of the Mediterranean Responsible Living